GENERAL TERMS AND CONDITIONS 3/10/2024 Welcome to Carloop.co.ke (the "Platform"), an online platform for car trading. By using our platform, you agree to the following terms and conditions. If you do not agree, please refrain from using our services. 1. Eligibility  Users must be at least 18 years of age to use the platform.  By registering, you confirm that all information you provide is accurate, complete, and up to date. 2. Account Creation and Security  Users must create an account to access some services of Carloop.co.ke.  You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account. 3. Use of the Platform  Users agree to use the platform only for lawful purposes.  You may not misuse the platform for fraudulent purposes or to send, use, or re-use material that is illegal, offensive, or harmful. 4. Listing of Vehicles  All listings must include accurate information about the vehicle being sold, including the condition, make, model, and price.  Carloop.co.ke is not responsible for the accuracy of vehicle listings provided by users. 5. Fees and Payments  Listing on Carloop.co.ke is currently free for our Premium Package, which offers 100 days of free listing.  Any paid services are subject to additional fees, which are non-refundable unless stated otherwise in our Refund and Cancellation Policy. 6. Limitation of Liability  Carloop.co.ke is a facilitator and not a seller or buyer of vehicles. We do not guarantee the accuracy or quality of vehicles listed.  We are not liable for any disputes arising from transactions on the platform. 7. Termination  We reserve the right to suspend or terminate accounts without prior notice for violations of these terms. 8. Changes to the Terms  We reserve the right to amend these terms at any time. Changes will be effective upon posting on the platform. 9. Governing Law  These Terms and Conditions are governed by the laws of , and any disputes will be settled in the courts of . PRIVACY POLICY Last Updated: Carloop.co.ke is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information. 1. Information We Collect  Personal Information: This may include your name, email address, phone number, and vehicle details when you register or list a vehicle.  Non-Personal Information: We collect data such as IP addresses, browser type, and usage patterns to improve user experience. 2. How We Use Your Information  To provide and maintain the platform, including managing your account and processing vehicle listings.  To send promotional communications with your consent.  To analyze usage patterns and improve the platform’s performance. 3. Sharing of Information  We do not sell or rent your personal information to third parties.  We may share your information with trusted third-party service providers (e.g., payment processors) as necessary for the operation of the platform. 4. Security  We implement security measures to protect your data from unauthorized access.  However, no online platform can guarantee complete security, and we encourage users to take precautions to protect their personal information. 5. Cookies  Carloop.co.ke uses cookies to improve the functionality of the platform and enhance user experience. You can choose to disable cookies through your browser settings. 6. Your Rights  You have the right to access, update, or delete your personal data. Contact us at for any requests. 7. Changes to the Policy  We may update this Privacy Policy from time to time. Updates will be posted on the platform with the effective date. 8. Contact Us  If you have any questions or concerns about this Privacy Policy, please contact us at . REFUND AND CANCELLATION POLICY Last Updated: At Carloop.co.ke, we strive to provide the best experience for all users. This Refund and Cancellation Policy outlines the procedures for requesting refunds or cancellations. 1. Free Listing Period  Our Premium Package offers 100 days of free listing for vehicle postings. During this period, no fees will be charged, and no refunds are necessary for free listings. 2. Refund Eligibility  Refunds are only applicable to paid services or premium features beyond the free listing period. Refund requests must be made within 14 days of the transaction date.  Refunds will not be processed for users who violate our Terms and Conditions or for listings that are removed due to non-compliance with platform rules. 3. Cancellation of Listings  Users may cancel their vehicle listings at any time. Once a listing is canceled, it will no longer be visible on the platform, but the listing period will not be extended or refunded.  Cancellations made during the free listing period will not incur any charges. 4. How to Request a Refund  To request a refund, contact us at with your account details and the reason for the refund request.  Refunds will be processed within 7-14 business days after approval. 5. No Refunds for Third-Party Services  If users make payments through third-party payment gateways or service providers, Carloop.co.ke is not responsible for any disputes or refunds related to those payments. 6. Changes to the Policy  We reserve the right to modify or update this Refund and Cancellation Policy at any time. Changes will be effective upon posting on the platform. For any additional inquiries or concerns regarding these policies, feel free to contact us at info@carloop.co.ke